Financial Institutions take a lot of effort to digitize their business activities. Driven by cost pressure and client demand, they try to automate products and processes. On the other hand, banking, specifically for SMEs is to a large degree relationship-driven. Clients appreciate the presence of knowledgeable financial advisers who help businesses grow and can support them in times of crisis. In this video, we explain our view of the Human Side of Digital Lending, and how digital financial services and human interaction can be complimentary and can be beneficial for clients if combined in the right way!
